Job Title:

House Manager

Job Category:

Administrative

Department/Group:

Front of House

Reporting:

Audience Services Manager

Level/Salary Range:

starting at $15.45/hour

Position Type:

Part time, non-exempt

Job Description:  The House Manager is responsible for the smooth operation of Front of House processes. House managers welcome the public to the MET, oversee their safety and well-being prior, during and immediately after the show. The House Manager is the manager-on-duty and represents and serves MET’s best interests during performances. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Responsible for ensuring excellent customer service from Front-of-House staff.
• Provides an excellent patron experience at all performances. 
• Maintains the appearance of the lobby and other public areas. 
• Resolves conflicts with any patron issues. 
• Deliver curtain speeches. 
• Coordinate with Stage Management on curtain speeches and intermission. 
• Distribute cash boxes to box office associates and concessions attendants. 
• Completes house report/production log for each performance. 
• Provides leadership in emergency situations. 
• Work closely with the Audience Services Manager to ensure proper staff is in place for all performances. 

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly. 

Job Requirements

• Must be 18+ prior to September 1, 2025. 
• High school diploma/ GED
• 1+ years of previous Front of House experience either as House Manager, Box Office Attendant, or similar position.  

• Friendly, customer focused demeanor. 

• Public Speaking
• Must pass a federal and state background check. 
• Must have or acquire crowd manager certification.
• Must be able to lift 50+ pounds. 
• Demonstrated ability to problem solve and pivot as performance needs change.

Job Preferences: 

• 3+ years experience working in front-of-house for a theater. 
• Has or is willing to obtain TIPS certification (alcohol safety/SafeServe).
• Experience with ticketing systems and emergency action plans. 

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

To Apply

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – House Manager”. 

Job Title:

Box Office Associate

Job Category:

Administrative

Department/Group:

Front of House

Reporting:

House Manager

Audience Services Manager

Level/Salary Range:

starting at $15.45/hour

Position Type:

Part-time, non-exempt

Job Description:  The Box Office Associate will greet patrons, handle ticket sales and issues, answer the phone, make change, and accurately report all monies collected. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Greet patrons. 
• Answer the phones and respond to voicemails that are urgent in nature. 
• Assist with ticket purchases. 
• Print will-call tickets at request of the patron. 
• Oversee standby seating with assistance from the House Manager. 
• Handle cash and accurately report all monies collected. 

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly.  

Job Requirements

• Must be 18+ prior to September 1, 2025. 
• Must pass a federal and state background check. 
• Relevant experience working in a theater, reception, sales/ retail, restaurant, bar/ pub, or other fast-paced and customer service oriented environment.
• Friendly, customer focused demeanor. 
• Must be able to sit for long periods of time.
• Must be able to look at computer screens for a long period of time.
• Must be able to lift 50+ pounds. 

Job Preferences: 

• High school diploma
• Higher education 
• 1+ years experience working in front-of-house for a theater. 
• Previous experience working with a cloud based ticketing system.

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

TO APPLY

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – Box Office”. 

Job Title:

Concessions Attendant

Job Category:

Administrative

Department/Group:

Front of House

Reporting:

House Manager

Audience Services Manager

Level/Salary Range:

starting at $15.45/hour

Position Type:

Part-time, non-exempt

Job Description:  The Concessions Attendant will provide customer service to MET patrons, take snack and drink orders, check government issued identification for beer/wine purchases, and accurately collect and record all monies received. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Provide prompt customer service.
• Accurately collect and record monies received. 
• Daily setup of the bar/concession area. 
• Prepare and serve alcoholic beverages (beer and wine only). 
• Verify identification and age requirements for alcoholic beverage purchases.
• Remove trash and recycling. 
• Clean concessions area and tables at end of shift.

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly.  

Job Requirements

• Must be 18+ prior to September 1, 2025. 

• Must pass a federal and state background check. 

• Friendly, customer focused demeanor. 
• Relevant experience working in a theater, restaurant, bar/ pub, or other fast-paced and customer service oriented environment.
• Must already have, or be willing to obtain TIPS certification (alcohol safety/SafeServe).
• Ability to calculate change and process credit/debit transactions using Square, Clover, or similar payment devices is required. 
• Must be able to stand for long periods of time.
• Must be able to lift 50+ pounds. 

Job Preferences: 

• Minimum of high school diploma or GED.
• 1+ years of previous Front of House experience either as a server, bartender or other related position. 

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

TO APPLY

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – Bartender”.