Job Title:

Job Category:

Department/Group:

Reporting:

Level/Salary Range:$38,000-$42,000

Position Type:

Job Description:  The House Manager is responsible for the smooth operation of Front of House processes. House managers welcome the public to the MET, oversee their safety and well-being prior, during and immediately after the show. The House Manager is the manager-on-duty and represents and serves MET’s best interests during performances. 

Position Summary

The Patron Services Manager is MET’s primary earned-revenue driver and front-line ambassador for audience growth. This role owns group sales from prospecting to close, leads subscription and single-ticket buyer retention campaigns, and builds community relationships that translate directly into attendance. The Manager also serves as the primary administrator for the Box Office and front-of-house operations — ensuring every patron interaction reinforces MET’s mission and makes the case for coming back. The ideal candidate is a self-starter who thrives on outbound outreach, knows how to ask for the sale, and can balance a high-touch patron experience with consistent pipeline discipline.

Audience Development and Sales

The Manager owns the full group sales cycle — prospecting, pitching, following up, closing, and stewarding long-term relationships with schools, businesses, faith communities, civic groups, senior organizations, and corporate clients. This means proactive outbound outreach via phone, email, and in-person visits, not waiting for inbound inquiries. Working with the Managing Director, the Manager develops tiered group packages, tracks the pipeline weekly, and reports against seasonal revenue targets monthly. The Manager also maintains the CRM, manages the school/field trip pipeline with the Education Manager, and maintains collegiate ticket partnerships and invoice processing.

Beyond group sales, the Manager leads patron retention and acquisition: re-engaging lapsed subscribers and past attendees, converting repeat single-ticket buyers to subscriptions, supporting new subscriber outreach, and representing MET at community events, chamber mixers, and school fairs. In collaboration with marketing, the Manager analyzes patron data to identify growth opportunities and shape audience acquisition campaigns.

Box Office Operations

The Manager handles all day-to-day patron communication and ticket administration — answering phones and emails during Box Office hours (and triaging urgent after-hours messages) with a service orientation that turns every inquiry into a sales opportunity. The Manager maintains the ticketing system end-to-end: entering events, managing patron data and mailing lists, pulling marketing reports, and overseeing the full subscription season from packet assembly through assigned seating fulfillment.

Additional responsibilities include:

• Scheduling and managing all Front of House shifts; directing volunteer orientation, training, and the weekly iVolunteer newsletter
• Fulfilling patron and sponsor ticket orders; managing door lists and coordinating pre/post-show speeches with the Production Manager
• Submitting payment requests for paid FOH staff; maintaining ticket scanning and POS equipment; providing Box Office coverage during performances as needed

Qualifications and Skills

We are looking for someone with a genuine appetite for sales and community relationship-building. Prior experience in group sales, membership development, audience development, or nonprofit earned revenue is strongly preferred. Strong candidates will also bring:

• A warm, persuasive communication style — effective by phone, email, and in person — paired with the persistence to follow through on outbound outreach
• Comfort setting goals, tracking a pipeline, and reporting results with consistency; proficiency with ticketing systems, CRM tools, and standard office software
• Strong organizational skills to manage competing priorities across sales, patron service, and daily operations; experience coordinating or training volunteers
• Flexibility for a schedule that shifts with the seasons and includes regular evenings and weekends; background in arts administration, box office, or hospitality a plus

Work Hours

Tuesday–Friday, 10:00am–6:00pm, plus a minimum of 8 House Management shifts per month — averaging 40 hours per week total. HM shifts may be self-selected to fit the employee’s preferred schedule. All hours are on site unless otherwise noted. The role includes required evening and weekend work for events and meetings. Reasonable flex time is available provided deadlines are met, required events are attended, and hours are communicated in advance.

Benefits

• After 90 days of employment, employees are entitled to unlimited leave/PTO not to exceed 10 consecutive days unless approved by the supervisor and in accordance with the employee handbook.
• Simple IRA, with up to 3% employer match on eligible compensation;
• MD State Arts & Entertainment District Artist Income Tax Subtraction Modification, with 502AE tax form annual filing (some restrictions apply, consult your tax professional);
• Verified employer for Public Service Loan Forgiveness Program;
• Employer paid off-street parking;
• 50% employee class and camp discounts; and
• Comps to each MET production.

This job description is not exhaustive. The organization reserves the right to modify duties as needs evolve.

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

To Apply

Please send a resume and cover letter to MET’s Managing Director, Melynda Burdette Wintrol, at mwintrol@marylandensemble.org. In the subject line, please write “Application – Patron Services Manager”. Please apply by June 26, 2026 for best consideration.

Job Title:

House Manager

Job Category:

Administrative

Department/Group:

Front of House

Reporting:

Audience Services Manager

Level/Salary Range:

starting at $15.45/hour

Position Type:

Part time, non-exempt

Job Description:  The House Manager is responsible for the smooth operation of Front of House processes. House managers welcome the public to the MET, oversee their safety and well-being prior, during and immediately after the show. The House Manager is the manager-on-duty and represents and serves MET’s best interests during performances. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Responsible for ensuring excellent customer service from Front-of-House staff.
• Provides an excellent patron experience at all performances. 
• Maintains the appearance of the lobby and other public areas. 
• Resolves conflicts with any patron issues. 
• Deliver curtain speeches. 
• Coordinate with Stage Management on curtain speeches and intermission. 
• Distribute cash boxes to box office associates and concessions attendants. 
• Completes house report/production log for each performance. 
• Provides leadership in emergency situations. 
• Work closely with the Audience Services Manager to ensure proper staff is in place for all performances. 

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly. 

Job Requirements

• Must be 18+ prior to September 1, 2025. 
• High school diploma/ GED
• 1+ years of previous Front of House experience either as House Manager, Box Office Attendant, or similar position.  

• Friendly, customer focused demeanor. 

• Public Speaking
• Must pass a federal and state background check. 
• Must have or acquire crowd manager certification.
• Must be able to lift 50+ pounds. 
• Demonstrated ability to problem solve and pivot as performance needs change.

Job Preferences: 

• 3+ years experience working in front-of-house for a theater. 
• Has or is willing to obtain TIPS certification (alcohol safety/SafeServe).
• Experience with ticketing systems and emergency action plans. 

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

To Apply

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – House Manager”. 

Job Title:

Box Office Associate

Job Category:

Administrative

Department/Group:

Front of House

Reporting:

House Manager

Audience Services Manager

Level/Salary Range:

starting at $15.45/hour

Position Type:

Part-time, non-exempt

Job Description:  The Box Office Associate will greet patrons, handle ticket sales and issues, answer the phone, make change, and accurately report all monies collected. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Greet patrons. 
• Answer the phones and respond to voicemails that are urgent in nature. 
• Assist with ticket purchases. 
• Print will-call tickets at request of the patron. 
• Oversee standby seating with assistance from the House Manager. 
• Handle cash and accurately report all monies collected. 

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly.  

Job Requirements

• Must be 18+ prior to September 1, 2025. 
• Must pass a federal and state background check. 
• Relevant experience working in a theater, reception, sales/ retail, restaurant, bar/ pub, or other fast-paced and customer service oriented environment.
• Friendly, customer focused demeanor. 
• Must be able to sit for long periods of time.
• Must be able to look at computer screens for a long period of time.
• Must be able to lift 50+ pounds. 

Job Preferences: 

• High school diploma
• Higher education 
• 1+ years experience working in front-of-house for a theater. 
• Previous experience working with a cloud based ticketing system.

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

TO APPLY

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – Box Office”. 

Job Title:

Job Category:

Department/Group:

Reporting:

House Manager

Audience Services Manager

Level/Salary Range:

Position Type:

Job Description:  The Concessions Attendant will provide customer service to MET patrons, take snack and drink orders, check government issued identification for beer/wine purchases, and accurately collect and record all monies received. 

Role and Responsibilities 

• Report to Supervisor on all matters; 
• Provide prompt customer service.
• Accurately collect and record monies received. 
• Daily setup of the bar/concession area. 
• Prepare and serve alcoholic beverages (beer and wine only). 
• Verify identification and age requirements for alcoholic beverage purchases.
• Remove trash and recycling. 
• Clean concessions area and tables at end of shift.

Additional Notes

Work Schedule

Evenings and weekends in person. This is a seasonal position with varying weekly hours. Available hours are generally between 06:00PM – 11:00PM Thursday through Saturday in addition to daytime hours between 09:30AM and 3:00PM on Saturdays and Sundays. Bartenders work anywhere from 4-25 hours per week most weeks throughout the year. MET is closed on major holidays and December 24th through January 1st yearly.  

Job Requirements

• Must be 18+ prior to September 1, 2025. 

• Must pass a federal and state background check. 

• Friendly, customer focused demeanor. 
• Relevant experience working in a theater, restaurant, bar/ pub, or other fast-paced and customer service oriented environment.
• Must already have, or be willing to obtain TIPS certification (alcohol safety/SafeServe).
• Ability to calculate change and process credit/debit transactions using Square, Clover, or similar payment devices is required. 
• Must be able to stand for long periods of time.
• Must be able to lift 50+ pounds. 

Job Preferences: 

• Minimum of high school diploma or GED.
• 1+ years of previous Front of House experience either as a server, bartender or other related position. 

Equal Opportunity Statement

Maryland Ensemble Theatre is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, or sex.

TO APPLY

Please send a resume and cover letter to MET’s Education Manager, Zack Callis, at zcallis@marylandensemble.org. In the subject line, please write “Application – Bartender”.